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  • The Benefits of Being Assertive

    The Benefits of Being Assertive

    By: Edwin Ebreo I always talk about this with my daughters. I encourage them to be assertive in their communications because assertive people posses distinct advantage over those who Are not. I see evidence of it everyday. Assertive people get to go after what they want and because they do, they are most likely to succeed. [...]

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  • Making SMART Goals, SMARTER

    Making SMART Goals, SMARTER

    By Jun M. Roy (Jun Roy is one of  ExeQserve’s Senior Training Consultants. He is also the head of training for one of the Philippine’s largest insurance company. He blogs at HR Toolbox. Know more about him by clicking the link above.) Most  likely, you have heard about S.MA.R.T. Goals hundreds if not thousands of times already. [...]

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  • There is No “I” in Team but There is in “Win”

    There is No “I” in Team but There is in “Win”

    "There is no I in Team" Michael Jordan was reminded by Chicago Bulls assistant coach Tex Winters after Jordan scored a straight 20 points. Jordan returned Winter's comment with "There's 'I' in 'win.'" Some might find Jordan's quip as a bit of an arrogance but you know what I think? I think he is right. If you want to have a winning team, you have to mind the "I's" within the team.

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  • Top 10 Service Culture Indicators

    Top 10 Service Culture Indicators

    How deeply is customer service embedded in your culture? I came up with some kind of a checklist that I wish to share with you today.

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  • Spiritual Intelligence as Management Tool?

    Spiritual Intelligence as Management Tool?

    (Image from flicker) By: Sonnie Santos In a post about 5 months ago, I briefly discussed about spiritual intelligence. I got several inquiries from students and managers alike since then. So please allow me to re-post an article I wrote years ago. This is also my advocacy, I will release a mini e-book on the subject soon and expect [...]

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  • The Two Faces of Social Web

    The Two Faces of Social Web

    By: Sonnie Santos Someone asked to clarify the difference of social web from social networking sites. I explained that social networking sites are part of social web, but the latter is larger because social web includes all web 2.0 applications . These include blogs like wordpress and blogspot, micro blogs like twitter, video sharing sites like [...]

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