Customer Relationship Archive

  • 3-Day Customer Service Training

    3-Day Customer Service Training

    Course Objectives “Its not enough to merely satisfy the customer; customers must be “delighted”, surprised by having not just their needs met, but exceeded” – A Blanton Godfrey. It is to create and sustain a company that has a service advantage by enabling each employee to understand the importance of their roles, the customer and how they [...]

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  • Check out ExeQserve’s Staff Development Trainings in the Philippines!

    Check out ExeQserve’s Staff Development Trainings in the Philippines!

    Administrative Assistants Training - This program is focused on personal and interpersonal mastery skills and tools that enable participants to deliver optimum performance for their boss and team. They will practice essential interaction skills to communicate confidently, avoid or manage conflict, and transact business with confidence. Upon their return to work, they will be better [...]

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  • Bring ExeQserve’s training to your company – Service Culture Building

    Bring ExeQserve’s training to your company – Service Culture Building

    Service Leadership – Managers play a very important role in ensuring that the organization is able to serve customers well. They put in place mechanisms to achieve customer happiness. They are responsible for seeing to it that there is a system in place, that front liners are equipped and empowered to help complaining customers if [...]

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  • Service Leadership Training

    Service Leadership Training

    Objectives | Outline Managers play a very important role in ensuring that the organization is able to  serve customers well. They put in place mechanisms to avoid complaints . They are responsible for seeing to it that there is a system in place, that front liners are equipped and empowered to help complaining customers if they [...]

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  • Service Excellence Workshop

    Service Excellence Workshop

    According to one US research, high performing organizations are highly customer-centered. Many organizations are aware of this and yet research also shows that customer satisfaction levels have been declining steadily. This is because while customer expectations are rising, most attempts to improve customer service are too narrow and superficial. They fail to focus the organization's culture and core processes on serving customers. That's why 50-70% of these programs consistently fail. This happens because many companies hinge their customer service effort on training front-liners on how to be friendly with customers and nothing else. A good customer service program should inculcate in the mind of every employee the importance of what they do in making the customers happy. It should also impress on the need to continually look at the company’s service process and make continuous improvement in order to keep up with or exceed customer expectations The goal of this workshop is to equip the employees with a more in depth understanding of the customers and their needs and offer them tools they can use to meet and exceed customer expectations.

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