8 Disciplines of Problem Solving
Assertive Communication
Management Team Building
Team Leadership
"Come and experience this exciting and truly effective team building workshop. I loved the structured exercises!" "They did a good job! The processing was really in depth. It really made sense!" "Ed Ebreo is such an excellent speaker! I appreciate the knowledge he shared with us." - Team Building Workshop College of Immaculate Conception Faculty (August 8, 2009)
"The workshop was great! I'm impressed!"
"I feel empowered!"
"This exeQserve workshop gives real and applicable solution to HR issues that allowed me to understand and re-strategize my HR approaches to a more effective one"
"Ed explained the topic very well, I like the examples and he made it easy for me to understand the topic"
Intro to HR for Line Managers Workshop United Graphics Expression Corporation January 15 and 22, 2010
Communication is the basis of all human interaction and for all group functioning. Every group must take in and use information. The very existence of a group depends on communication, on exchanging information and transmitting meaning.
All cooperative action is contingent upon effective communication, and our daily lives are filled with one communication experience after another. Through communication members of groups reach some understanding of one another, build trust, coordinate their actions, plan their strategies, agree upon division of labor, and conduct all group activities --- even exchange insults.
It is through communication that members interact, and effective communication is a prerequisite for every aspect of group functioning. (Joining together: Group Theory and Group Skills by David W. Johnson and Frank P Johnson, 1987,p.173) this proves just ho important communication is in the success of the organization.
Poor communication can lead to performance and poor performance can lead to losses hence, a company cannot afford to have poor communication.
The goal of this course is to help members of the team by equipping them with the necessary knowledge and skills for effectively conveying understanding.
Course Objectives
Appreciate the importance of communication in work success
Identify various communication styles
Pave the way for positive interactions
Appreciate the art of active listening
Anticipate and avoid common misunderstandings
Practice assertive communication
Manage challenging conversations
Course Outline
Module 1:
Communication and performance
Pay-offs to effective communication
Good communication lead to excellent customer service
The communication process
Barriers to effective communication
Your communication rights and responsibilities Communication Styles
Passive, Aggressive and Assertive communication
Building your assertive communication Skills The art of listening
What you need to know about listening
Barriers to listening
Building your active listening skills
Module 2:
Dealing with Challenging Conversations
Causes of conflicts
Fixing your assumptions
Blame game
Building your skills in professionally dealing with challenging conversations
Module 3:
Forward Agenda
Communication is the basis of all human interaction and for all group functioning. Every group must take in and use information. The very existence of a group depends on communication, on exchanging information and transmitting meaning.
All cooperative action is contingent upon effective communication, and our daily lives are filled with one communication experience after another. Through communication members of groups reach some understanding of one another, build trust, coordinate their actions, plan their strategies, agree upon division of labor, and conduct all group activities --- even exchange insults.
It is through communication that members interact, and effective communication is a prerequisite for every aspect of group functioning. (Joining together: Group Theory and Group Skills by David W. Johnson and Frank P Johnson, 1987,p.173) this proves just ho important communication is in the success of the organization.
Poor communication can lead to performance and poor performance can lead to losses hence, a company cannot afford to have poor communication.
The goal of this course is to help members of the team by equipping them with the necessary knowledge and skills for effectively conveying understanding.
Course Objectives
Appreciate the importance of communication in work success
Identify various communication styles
Pave the way for positive interactions
Appreciate the art of active listening
Anticipate and avoid common misunderstandings
Practice assertive communication
Manage challenging conversations
Course Outline
Module 1:
Communication and performance
Pay-offs to effective communication
Good communication lead to excellent customer service
The communication process
Barriers to effective communication
Your communication rights and responsibilities Communication Styles
Passive, Aggressive and Assertive communication
Building your assertive communication Skills The art of listening
What you need to know about listening
Barriers to listening
Building your active listening skills
Module 2:
Dealing with Challenging Conversations
Causes of conflicts
Fixing your assumptions
Blame game
Building your skills in professionally dealing with challenging conversations
Module 3:
Forward Agenda
Top
